Basant's CV
Basant Mishra
Client Retention & Account Management Professional
Profile summary
Dedicated Client Retention and Account Management Professional with 3 years of experience in client relationship management and technical talent acquisition. Track record of directing high-value account operations, resolving critical service escalations, and executing targeted retention strategies across multiple enterprise accounts. Committed to building strong client rapport and bridging service gaps through cross-functional collaboration.
Career highlights
Client Retention and Escalation Management: Directed high-value client relationship management operations at Teleperformance, resolving critical service escalations and deploying custom retention frameworks to mitigate churn risk.
Technical Recruitment and Account Support: Managed full-cycle technical recruiting workflows for major enterprise accounts, acting as the primary point of contact between account managers and candidates.
High-Volume Recruitment Performance: Executed first-round technical screenings and managed high-volume recruitment requirements, receiving recognition for placement performance during the tenure.
Key skills
Professional experience
Directed client relationship management operations, establishing robust rapport and conducting proactive health checks to ensure sustained platform and service satisfaction across key accounts. Managed operations involving account behavior analysis and service delivery standards.
- Owned and resolved critical service escalations, isolating customer pain points to deliver customized retention frameworks that mitigated churn risk.
- Analyzed account behavior, usage metrics, and key risk indicators to identify accounts vulnerable to attrition and executed targeted mitigation strategies.
- Collaborated cross-functionally with product, technical, and operations teams to bridge service gaps and enhance the long-term client experience lifecycle.
Managed full-cycle technical recruiting workflows for major enterprise accounts, operating as the primary conduit between Account Managers and IT candidates.
- Facilitated complex onboarding, compliance checks, interview setups, and competitive rate discussions.
- Handled candidate query resolution across multiple enterprise accounts.
Handled high-volume technical recruitment operations for the PepsiCo account, sourcing candidates through job boards and managing applicant tracking systems to coordinate the hiring pipeline.
- Executed first-round technical screenings and evaluated candidate qualifications for high-volume US IT requirements.
- Received the Recruiter of the Month award in October 2022 for placement performance.
Executed full lifecycle recruitment workflows for specialized technology departments, partnering directly with hiring managers during intake sessions and coordinating cross-functional interview scheduling logistics.
- Conducted resume screening for niche technology positions to assess technical background.
- Executed candidate follow-up tracks throughout the interview process to maintain communication.